Payment:
We accept payment through PayPal and also direct checkout through our website.
Taxes will be added to shipments within New York.
Sorry we do not accept E-Checks or money orders at this time.
Shipping:
Shipping in the USA is completely FREE!!
Everywhere else is $10
We ship fully insured via Fed Ex Ground within the United States. A direct signature is required upon receipt so please let us know if there is an alternate address you would like us to ship through. Packages are delivered Monday through Friday. Saturday and Overnight shipping is available for an extra fee, please message us for a listing.
*All international shipments are subject to pay taxes and or duties upon arrival. These fees are determined by each individual country. Twisted Love is not responsible for any fees upon delivery.
Because each piece is handmade to order please allow up to 2 weeks for completion. Need it faster? Send us a message and we will try our best to meet your needs.
For shipping purposes only please include your phone number in the note to seller box upon checkout.
Refunds and Exchanges:
We want you to be completely satisfied with your order. If for any reason you are not happy, we will gladly accept your return within 7 days of delivery date. We will issue full credit (minus shipping fees) for the item returned, please allow up to 3 business days for your refund to post. Twisted Love will not pay for any return shipping or insurance. Please be sure to insure any returned items, for if they get lost in the mail we cannot be held responsible.
Sorry, Custom Orders are non refundable. No Returns. No Exchanges.
Prior to returning please message us to receive your Return Authorization Number that should be included with your item. Item must be returned in its new and unused condition with all documents included. We reserve the right to refuse returned items we deem as not in sell-able condition. Items are non refundable if they have been altered, damaged, or used.
Warranty:
All of our items come with a 365-Day warranty on the workmanship of the piece. The Warranty is voided if item has been sized, altered, or repaired by another jeweler. Repairs covered by warranty are free however client is responsible for shipping both ways.
Twisted Love is not responsible for any intentional damages. Please wear your jewelry responsibly. Although our pieces are made to last a lifetime they are still pieces of fine jewelry and are to be treated with love and care
Try to remember to take off your jewelry while putting on make up, lotions, or using soap as this will dirty the pieces instantly causing the item to look cloudy and dull.
MOST IMPORTANTLY, always wear your jewelry responsibly! Keep in mind the more detailed and delicate the piece is the more gentle and careful you will have to treat it!.